Refunds, Returns & Cancellations

Complaints

If you have concerns regarding product quality, please report them within 24 hours of delivery. To raise a complaint, contact us at info@lorix.fashion. If the issue is found to be genuine, we will arrange a replacement for the item.

1. Refund Policy

Refunds are generally not issued once an order is processed and delivered. However, we understand exceptional situations may arise. In the following cases, a refund may be granted:

• Non-delivery:
If your prepaid order cannot be delivered due to unforeseen circumstances, we will process a full refund. The amount will be returned to the original payment method (bank account, credit/debit card, or UPI) within 72 hours.

Major Defects

All items are carefully inspected before dispatch. However, if you receive a product with visible damage or defect, please contact our Quality Support Team within 24 hours of delivery. If the issue is validated, we will replace the item at no additional cost.

Product Not as Described

If you believe the received product is not as described on our website, please report the issue within 12 hours of delivery. Provide clear evidence to support your claim. If verified, a refund will be initiated within 72 hours to the original payment method.

Order Cancellations

Orders cannot be cancelled once confirmed. If an online payment was made, and the order is exceptionally approved for cancellation, a refund will be processed to the original payment method within 72 hours.

2. Return Policy

We only accept returns in cases where the product is damaged upon delivery. No returns or refunds are available for other reasons at this time.

To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase. Please report any issues to our Quality Support Team within 24 hours of receiving the order. If the concern is genuine, a replacement will be issued.